Keeper is an optional application that empowers providers with same-day pay, allowing immediate access to a portion of their earned wages.
Watch the following video tutorial to learn more: Keeper Tutorial.
Q: What is Keeper?
A: Keeper is an App that allows you to access a portion of your earnings and provides same-day pay. This way, if you need to access the money you've earned during the day, you don't have to wait until your next pay date.
Q: Is there a transaction fee? Is the transaction fee per day or per session?
A: Yes, there is a $4.95 transaction fee per withdrawal. Every time you withdraw money using Keeper, there is a transaction fee of $4.95. This is why we recommend that you withdraw all the available money that you are going to use in a single transaction, instead of several small transactions.
Q: Can pre approved, non-billable sessions also be processed through Keeper?
A: Yes. However, only up to $7.25 per hour can be accessed for non-billable sessions through Keeper. Any remaining balance will be included in the regular payroll on the associated pay date.
Q: Is there a maximum amount I can withdraw? How often can I cash out per day/week?
A: Yes, employees can withdraw up to 75% of their net earnings, and can only cash out up to $200 in a given day.
You can cash out as many times as you like, as long as you haven’t reached your cap of $200 a day and $2,800 over a pay period.
Q: Can I cancel a transaction if I withdraw accidentally?
A: If the money was sent to your debit card, there is no way to cancel the transaction.
Q: Who should I reach out to for technical issues with the Keeper app?
A: Employees should reach out to Keeper customer service at 929-415-4080